CRT has 30+ years’ expertise delivering multiple dispute and conflict resolution and management services including:
workplace and organizational conflict resolution
group facilitation, team building
public and custom training in all of the above, effective communication and other topics, and
consulting in design and implementation of conflict management systems.
Our roster of professional associates is diverse and flexible, able to work in whatever combinations match client needs for types and numbers of intervenors. Our services are capacity-building by design, improving interpersonal relationships, thereby resolving the root causes of conflicts, giving people the capacity to resolve other conflicts themselves.
Social Value: Our professional mediation, training, coaching and other services are functionally connected to our grant supported neighbourhood mediation service and court-connected restorative justice work. We hire our own professional trainers to train the many hundreds of volunteers we have had in those programs. We offer volunteers and student interns (in partnership with Dispute Resolution programs in several colleges and universities) the possibility of a start on a professional career, including real-world experience, mentoring and ongoing training. Practically all our professional clients are providers of social, government and private sector basic needs services (esp. housing), where our services improve the capacity of these clients to deliver those services. Some of our clients benefit by improving their use of our community service, and even by making referrals to community mediation an ongoing practice exercise following our training.
Clients include City of Toronto, Toronto Community Housing, Ontario Power Generation